Appointment Policies

New Clients:
We look forward to welcoming you to Freda's Skin Studio
Due to the 2 hour blocked time frame a
$100 deposit is required to hold your first scheduled Eyelash Extension appointment with us.
This deposit will be applied to your final balance after you receive the service. 
This deposit is nonrefundable unless the cancelation procedure noted below is followed.


“No-Show” Clients:
Clients who schedule appointment but fail to keep the appointment without notice or consideration to the Studio will be required to pre-pay for their next service in full at the time of booking.  This payment is non-refundable

Cancellations:
Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep your appointment, please let us know at least 24 hours in advance prior to your scheduled appointment. We reserve the right to charge for appointments not canceled within this period. We do our best to provide a confirmation text two business days before your scheduled appointment. These texts are a courtesy, and not receiving a text does not excuse an absence by a client. If you are scheduling an appointment for the next day in which there is not a 24 hour gap in between making the appointment and the actual time of service you must call by the end of the day before scheduled time to cancel.

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Late Arrivals:
To ensure all guests of Freda's Skin Studio begin their treatment on time and receive the full spa experience we request that you notify us if you will be unable to make your appointment.

For All Clients:
Being on time for your appointment is greatly appreciated so that you may receive your full service and our other guests are not inconvenienced. Please arrive 5 - 10 minutes in advance of your appointment to complete intake forms and to take care of any other needs.

If you arrive late for an appointment, our staff will do their best to meet all of your service needs, however we may be required to shorten your services so as to keep on schedule for our next guest.  Payment in full for the service is required regardless of the length of time available to complete the service.
 

If you arrive more than 15 minutes late, the appointment may need to be rescheduled to another time to ensure that we can keep on schedule for our next guest.